Warranty Information

Limited Parts Warranty for Complete Systems

Covers components inside the case (excluding special order items).A complete system is defined as an operational CPU unit assembled by Jetline Systems which includes an operating system. Jetline Systems will replace or repair any system component for the period of the service contract starting from the invoice date. If a replacement component is no longer available or is discontinued, Jetline Systems reserves the right to substitute the component for an equivalent part, or offer an upgrade option.

Jetline Systems will repair any complete system purchased from Jetline Systems for the period of the service contract, However, if the need for repair was due to customer negligence (at Jetline System’s discretion) Jetline Systems reserves the right to charge the customer for the cost of labor at Jetline Systems current hourly labor rate. Accessory Items such as LCD monitors, speaker systems, keyboards, mouse, and software products are not covered under the Limited Parts Warranty. Accessory items are covered through their specific product manufacture.

Lifetime Technical Support for Complete Systems

Any customer who purchases a complete system from Jetline Systems is entitled to free technical support for as long as they own the system. To obtain technical support services or to invoke warranted privileges, customers should either contact Jetline Systems Technical Support Department or send us an online requests.

On-Site Service for Complete Systems

Jetline Systems will provide on-site service on all new purchases. On-site service technicians are employed by a third party contractor and will be working on behalf of Jetline Systems. On-site service may not be available in rural areas. Contact us to confirm if on-site service is available in your area.

Return for Service

In the event your system cannot be repaired on-site your product may be returned for service. Original packaging is recommended due to fragile system components. Please keep all packaging in the event of a service return. Jetline Systems is not responsible for damage in shipping due to inappropriate packing. Technical Support will issue you a RMA number for service returns.